Adoramas Warranty Provider Took My Ricoh GR III and “Disposed” of It Instead of Returning It

I sent my Ricoh GRIII in for a warranty claim through Adorama’s partner Extend for what was basically cosmetic damage to the front lens plate, it fell off and wouldn’t go back together. Functionally, the camera still worked. Instead of repairing it or giving me the option to keep it, they said they couldn’t source parts and immediately moved to a payout without asking if I wanted my camera back.

When I pushed to have it returned, I was told items are typically “disposed of” in these cases. Shortly after, they confirmed mine already had been. They offered me a gift card for what I had paid, but the GRIII is discontinued and selling for $1,200 to $1,300 used, so I can’t replace it without spending more. The GR IV is out of that price range as well.

I understand this is technically within their terms, but in the court of public opinion this kind of process feels like theft. I sent in a working camera and now it’s gone with no real say in the outcome. Sharing this as a warning to be careful with third party warranties like Extend, especially through retailers like Adorama.